Case Studies

    Client results

    Our clients achieve measurable results by entrusting FCB with the operation and continuous optimisation of their customer journeys.

    Travel
    2 clients
    AI
    Air Caraïbes
    Travel
    99.7%
    Customer satisfaction
    62%
    Conversion rate
    22%
    Engagement rate

    FCB has transformed how we serve our customers. The results have exceeded our expectations.

    Customer experience director, Air Caraïbes
    FR
    FrenchBee
    Travel
    -70%
    Support tickets
    < 1min
    Response time
    12+
    Languages

    Our customers appreciate the instant, reliable responses around the clock.

    VP customer service, FrenchBee
    Insurance
    1 client
    SA
    Sanlam
    Insurance
    -60%
    Processing time
    50%
    Cost reduction
    95%
    Customer satisfaction

    We saw ROI within 3 months. Claims that took days now take hours.

    Head of operations, Sanlam

    Ready for your success story?

    Discover how FCB supports its clients by operating business-critical customer journeys.