Privacy Policy

Please read this Privacy Policy carefully before using this website or any services provided by FCB.ai. By accessing this website or using our services, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy and ensuring that your Personal Data is processed lawfully, fairly, and transparently in accordance with applicable data protection laws, including:

• The General Data Protection Regulation (EU) 2016/679 ("GDPR")
• The Protection of Personal Information Act 4 of 2013 (South Africa) ("POPIA")
• Any other applicable data protection legislation in jurisdictions where we operate

This website is operated by:

For the purposes of applicable data protection law, Peach Bots S.A. trading as FCB.ai may act either as a Data Controller or a Data Processor, depending on the context described below.

2.1 When We Act as Data Controller

FCB.ai acts as a Data Controller when we determine the purposes and means of processing Personal Data, including:

• Data collected through our website
• Marketing and communications data
• Prospect and client contact information
• Recruitment-related data
• Administrative and billing data

In these cases, we are responsible for ensuring compliance with applicable data protection laws.

2.2 When We Act as Data Processor

FCB.ai acts as a Data Processor when we process Personal Data on behalf of our clients in the provision of AI, chatbot, automation, and related technology services. In such cases:

• The client is the Data Controller
• We process Personal Data strictly in accordance with the client's documented instructions
• Processing is governed by a Data Processing Agreement where required
• We implement appropriate technical and organisational safeguards

We do not determine the lawful basis for processing Personal Data submitted by clients into our systems. That responsibility remains with the client.

Depending on your interaction with us, we may collect the following categories of Personal Data:

3.1 Website Visitors and Enquiries

• First name and surname
• Email address
• Telephone number
• Company name
• Physical or business address
• IP address
• Browser and device information
• Usage and analytics data

3.2 Clients and Business Contacts

• Contact details
• Job title and company information
• Contractual and billing information
• Communication records
• Support requests

3.3 End Users of Client Systems

Where our clients deploy AI systems powered by FCB.ai, we may process Personal Data submitted by end users of those systems. Such data may include, depending on client configuration:

• Identifiers
• Contact information
• Transactional data
• Uploaded documents
• Free-text queries

In these cases, FCB.ai acts solely as a Data Processor.

3.4 Sensitive Data

We do not intentionally collect special categories of Personal Data unless:

• It is necessary for the provision of services
• The client has configured the system to process such data
• Processing is permitted by law

Where we act as Data Controller, we process Personal Data on the following lawful bases:

• Performance of a contract
• Taking steps prior to entering into a contract
• Compliance with legal obligations
• Legitimate business interests, including security, fraud prevention, service improvement, and business development
• Consent, where required

Where processing is based on consent, you may withdraw consent at any time.

We use Personal Data for the following purposes:

• To provide, operate, and improve our products and services
• To manage client accounts and fulfil contractual obligations
• To respond to enquiries, support requests, and communications
• To send service updates, notices, and relevant marketing communications (where permitted)
• To comply with applicable legal and regulatory obligations
• To detect, investigate, and prevent fraudulent or unauthorised activity
• To conduct analytics and improve the performance of our website and services